Refund policy
RETURN POLICY
Customer Satisfaction is our primary goal. thebeautyqueen.in has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Customer Care number : + 91- 9054282432
Office Timings - MONDAY TO SATURDAY - 10:00 AM to 6:00PM
Please Note:
• In Case Of Return The Product Purchased By Customer, Just Simply Raise Return By Website Or Contact, Our Team Will Pickup The Parcel From Customer Door. Customer No Need To Worry About Lengthy Process Return Courier.
• Just Keep The Parcel Ready With Original Product And Tag For Easy Return Process.
• While Returning Order Make Sure That Correct Product Is There So Kindly Shoot A Video And Share With Us If Video Is Not There And Product Was Wrong We Are Not Responsible For It.
• Video Is Proof That We Can Claim To Courier Company For Wrong Product.
• Once The Return Order Picked Up Successfully Then On Same Day Place Order On Whatsapp Or Call .
• In Case Of Return After Pickup From Courier Boy Once We Receive And Team Will Check Product/Products If We Found Products Are Wrong, Duplicate Or Damaged Then Exchange Will Not Be Considered. Our Team Is Not Responsible.
• If Our Team Is Found Product/products In Same Condition Of We Deliver Then We Will Proceed For Exchange.
• Store Credit Equivalent To The Amount Of The Product.
• No Refund What So Ever Will Be Made In This Case.
• We only exchange the same or different product in case of damage, not satisfied with product, refund will not be applicable.
The Beauty Queen
112, White Pears, Nishal Circle, Nr Gaurav Path Road, Adajan, Pal, Surat-395009.
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
• The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
- The return product contains all item like its bottom or dupatta or extra fabric etc.
- And if during any special offer which you get free extra product is also send to us with return product. If anything is miss then you product will not eligible for return.
• In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
• Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
• Sachets/ packets accompanying the box should not be opened/ tampered with.
• As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
• However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
• Refund/ replacement for goods/ merchandise is subject to inspection and checking by Garment Villa team after they are received at our facility.
• Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
• Under no circumstances the refund amount can be more than the amount paid for the product.
• products will be refunded only if they cannot be replaced with a fresh piece.
• If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
• Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
• Stitched goods cannot be returned or refunded.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on our website wallet account within 2 business days.
SUGGESTIONS REGARDING CUSTOM STITCHING
We make our best efforts to give you the best possible fit but at times it takes multiple trials and corrections to get the best possible fit even when you get the products stitched locally. We request you to please provide as much precise stitching sizes as possible for us.
SOME IMPORTANT INFORMATION
COLOUR & DESCRIPTION
• The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
• While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
• A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
• It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
While ordering on internet, we suggest that customers should be extra careful of following -
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around.
3. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
4. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
BEADS/STONES & SEQUENCES
Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
THE RETURNS AND REFUND POLICY IS NOT VALID FOR WHOLESALE ORDERS. WHOLESALE ORDERS CANNOT BE RETURNED OR REFUNDED IN ANY CASE.
If you still have any questions about the returns procedure or buying from our website. Please mail us at thebeautyqueen214@gmail.com and we will be happy to help you!